Shipping policy
Shipping Policy
Last Updated: September 2026
Thank you for shopping with Carla. We are committed to providing our customers with a smooth and reliable shopping experience. Please review our Shipping Policy below for information about order processing, shipping, tracking, and delivery.
Shipping Locations
Carla proudly serves customers across the United States.
Shipping availability and options will be displayed during checkout based on your delivery address.
Order Processing
Once you place an order, we begin preparing it for shipment.
Please allow 1–3 business days for order processing before your order is shipped.
Orders are generally processed on business days. Processing times may be affected during:
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Holidays
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Major sales and promotions
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High-volume periods
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Unexpected operational delays
Please note that processing time is separate from shipping and delivery time.
Estimated Delivery Time
Delivery times vary depending on your location and the shipping method selected at checkout.
Estimated delivery times will be provided during checkout or through shipping confirmation information when available.
While we make every effort to ensure timely delivery, occasional delays may occur due to circumstances outside our control, including:
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Carrier delays
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Weather conditions
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Holidays
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High shipping volumes
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Incorrect or incomplete shipping addresses
Carla cannot guarantee exact delivery dates.
Shipping Costs
Shipping costs, if applicable, will be calculated and displayed at checkout before you complete your purchase.
From time to time, Carla may offer special promotions, including free shipping. Any promotional shipping offers will be subject to the terms and conditions displayed on our website.
Order Tracking
Once your order has been shipped, you may receive a shipping confirmation email containing tracking information.
Please allow some time for tracking details to become active after the carrier receives your package.
If you have questions regarding your shipment, please contact our customer support team.
Incorrect Shipping Address
Customers are responsible for providing an accurate and complete shipping address at checkout.
If you notice that you entered an incorrect address, please contact us immediately.
We will make every reasonable effort to update your information before the order is processed or shipped. However, once an order has been shipped, we may not be able to modify the delivery address.
Carla is not responsible for delays or delivery issues caused by incorrect or incomplete addresses provided by the customer.
Multiple Shipments
Depending on product availability, warehouse locations, or order fulfillment arrangements, items from the same order may occasionally be shipped separately.
If this happens, you may receive multiple tracking numbers or separate delivery notifications.
Lost, Delayed, or Missing Packages
If your package appears delayed or missing, we recommend first checking the tracking information provided by the shipping carrier.
If you still require assistance, please contact our customer support team with your order number and relevant details.
We will make reasonable efforts to assist you in investigating the issue with the appropriate shipping carrier.
Delivered but Not Received
If tracking information indicates that your package has been delivered but you cannot locate it, we recommend:
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Checking around your delivery location.
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Asking household members or neighbors.
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Contacting the shipping carrier.
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Contacting our customer support team for additional assistance.
Changes or Cancellations
If you need to make changes to your order or request a cancellation, please contact us as soon as possible.
We will do our best to accommodate your request. However, once an order has been processed or shipped, changes or cancellations may not be possible.
Contact Us
If you have any questions about shipping or your order, please contact us:
Carla Customer Support
📧 Email: ablhailey17@outlook.com
📞 Phone: +1 918-783-8596
Thank you for choosing Carla. We appreciate your business and look forward to delivering your favorite styles to your doorstep.